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Check Your Amex Gift Card Balance

Quickly verify your available balance online before heading to the store — no surprises at checkout.
Your Amex Gift Card works like a credit card at virtually any in-store merchant that accepts American Express in the U.S. Before you head out, doing a quick amexgiftcard.com balance check online ensures you know exactly how much you have available, making your checkout experience seamless and stress-free.

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How to Use Your Amex Gift Card In-Store

1

Check Your Balance Before Shopping

Visit balance.amexgiftcard.com or call 1-888-846-4308 to confirm your available balance before you leave home. Knowing your balance ahead of time prevents declined transactions at the register.
2

Present Your Card at Checkout

When you’re ready to pay, hand your card to the cashier or swipe it yourself at the payment terminal — just as you would with any credit card.
3

Select 'Credit' on the Payment Keypad

When the terminal prompts you to choose a payment type, always select Credit. Do not select “Debit” or “Gift Card,” as this may cause the transaction to be declined.
4

Split Payments If Needed

If your purchase exceeds your card balance, you can split the payment. Let the cashier know upfront how much to charge to your Amex Gift Card and how much to put on your other payment method. Have your exact balance ready so you can give them the correct amount.
5

Sign or Enter PIN as Required

Complete the transaction by signing the receipt or entering a PIN, depending on what the merchant requires.
Some merchants may place a temporary authorization hold of up to 20% above the purchase amount. Make sure your balance comfortably covers this to avoid an unexpected decline.
Your Amex Gift Card is accepted at millions of in-store locations across the U.S. wherever American Express is welcome. By checking your balance before every shopping trip and always selecting “Credit” at the terminal, you’ll enjoy a smooth, hassle-free payment experience every time.
American Express Gift Cards cannot be used at ATMs or for cash back transactions.
This knowledge base is for informational purposes only. Always refer to the official American Express website at amexgiftcard.com for the most up-to-date information. American Express® is a registered trademark.